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FREQUENTLY ASKED QUESTIONS



• What is a physiatrist?

Dr. Imelda Cruz-Banting is physiatrist. A physiatrist is a medical doctor who specializes in physical medicine and rehabilitation.

• What is physical therapy?

Physical therapy is one of the treatments options for patients with neuromusculoskeletal (nerve, muscle, bone) problems in general but there may be other special
indications. It usually consists of modalities like heat/cold, ultrasound (deep heat), therapeutic massage, and therapeutic exercises. Medications like steroid can also be
“injected to the body” without needles but through electrical stimulation or ultrasound.

• What are your office hours?

Office hours are:  
   Monday, Wednesday, Friday - 9:30 am – 6:00 pm
   Tuesday - 1:00 pm – 7:00 pm
   Thursday -   Closed
Please call for appointments.

• Is your clinic accessible by public transportation?  Is there parking available?

Yes, it is conveniently located and can be accessed by:

   Trains - 2 or 5
   Buses - 12, 22 or 39
   Parking meters and street parking available.

• Do I have to make an appointment?

It is highly suggested that you make an appointment in advance but we also welcome same day appointments and walk-ins.

• Do I see Dr. Cruz-Banting on my initial evaluation?

Yes, you will see the doctor on the day of your initial evaluation. The office may at times need to request for authorization from your insurance to start physical therapy and can take a few days. Certain insurances do not require authorization. You may also need to get a referral from your primary doctor depending on your insurance coverage. Please contact your insurance provider prior to your visit.

• What do I need to bring for my appointment?

Bring your insurance information and 1 form of photo identification.

• What if I got injured from work, what do I need to bring?

It will be very helpful if you bring your Workman’s Compensation Insurance information and claim number if you already have them.

• If injured in an automobile accident, what should I bring for my appointment?

Bring your auto insurance claim number and police report if available. If your insurance requires a referral, make sure you bring one from your primary doctor, but usually there is no need for one.

• How should I dress?

Dress as comfortably as you can. Sneakers are good.

• If I need to do Electromyography (EMG) and Nerve Conduction Studies (NCS) what do I need to do?

Electromyography and Nerve Conduction Studies may or may not be done on the same day of your first visit, depending on your insurance coverage. When scheduled to come for EMG and NCS, do not apply any lotion on your skin.

• How do I pay for acupuncture services?

Acupuncture services are usually paid for in cash. 1199 and POMCO pay for acupuncture. You may not need to pay for your initial evaluation if you have insurance. We have a very affordable payment plan that you may avail of.

   

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